POLICY OF «Jusan Mobile» JSC IN THE FIELD OF QUALITY

The «Jusan Mobile» JSC, performing its activities in the sphere of telecommunication services, is striving for the ultimate clients demand satisfaction basing on the provided services continuous quality improvement and range expansion, business processes, risk-management optimization, openness and transparency of activities, telecommunication networks development by means of innovation technologies and telecommunication projects implementation in compliance with the applicable international, national, local legislative acts and corporate requirements.

The policy accepted by the «Jusan Mobile» JSC in the field of quality is aimed at:  

• continuous quality improvement of services provided for the most complete satisfaction of consumers’ needs and expectations, as well as the aspiration to exceed their anticipation;   
• provision of the continuous availability of the services rendered by «Jusan Mobile» JSC to its clients;
• «Jusan Mobile» JSC’s competitive ability enhancement, and the services consumption value increase;  
• «Jusan Mobile» JSC’s image support as a reliable supplier and perspective partner in the national and international markets;
• continuous increase in the efficiency of «Jusan Mobile» JSC;
• achievement of the business goals and ensuring a continuity of the business processes of «Jusan Mobile» JSC;
• continuous adoption and implementation of the best and newest technologies in the field of telecommunication;
• continuous improvement of the quality management system of "Jusan Mobile" JSC due to a clear arrangement of business processes in each structural unit;
• «Jusan Mobile» JSC personnel’s high professional level support;
• quality assurance in the process of product supply, service provision by suppliers and work performance by contractors.  

The policy accepted by the «Jusan Mobile» JSC in the field of quality is oriented at business organization, services provision and quality assurance basing on the following:  

• construction, modernization and development of the telecommunication networks of «Jusan Mobile» JSC;
• analysis of the activity of «Jusan Mobile» JSC in all aspects;
• planning and forecasting of the activity of «Jusan Mobile» JSC;
• market researches;
• «Jusan Mobile» JSC’s flexible tariff policy;
• development and implementation of the new services;
• continuous improvement of the effectiveness of monitoring of existing procedures and business processes;
• improving the internal control and risk management system;
• business relationships with suppliers and contractors;
• high level of employee compliance standards;
• forming the corporate culture with the ultimate orientation at the clients’ demands.

The policy in the field of quality is implemented by means of solving the following tasks:  

• production activities performance in compliance with the applicable international, national, local legislative acts and corporate requirements;  
• presenting the comprehensive solutions based on the individual approach to the client’s needs;
• ensuring the high speed of clients connection and twenty-four-hour technical maintenance;
• using the cutting-edge equipment from the leading manufacturers, and a well-developed infrastructure;
• assurance of effective functioning, improvement and quality management system’s continuous efficiency enhancement;
• carrying out marketing researches and telecommunications market development dynamics analysis, requirements of consumers and their satisfaction score;
• "KazTransCom JSC methods of rational maintenance of telecommunication networks implementation;
• control of project activities;
• planning and monitoring of targets and plans of «Jusan Mobile» JSC’s subdivisions;    
• using special methods of suppliers’ assessment, their products, contractors and their work quality;
• establishing the operational and efficient interaction among the «Jusan Mobile» JSC’s subdivisions;  
• management decisions making based on a comprehensive analysis of facts, information and risks affecting the activities of "Jusan Mobile" JSC
• "Jusan Mobile" JSC activity effectiveness and efficiency increase due to the use of the system approach in process management;
• monitoring and control of the current "Jusan Mobile" JSC activity
• the formation of a systematic approach to the selection and development of personnel, the organization of the process of continuous training, competence and awareness of personnel;
• forming the systems approach to the staff recruitment and development, organization of the process related to the personnel’s continuous professional development, professional integrity and employee awareness ;   

• clear specification of authorities and responsibilities of the «Jusan Mobile» JSC’s personnel at all levels;  
• protection of «Jusan Mobile» JSC’s information assets by means of the Information Security Management System;
• conducting the internal and external audits of the quality management system, arrangement of actions on efficient non-compliances remedy and prevention.

The Company’s Top Management undertakes to fulfill the established objectives, and acts in compliance with the set requirements, and encourage each employee to participate in implementation of the Policy in the field of quality.   

The «Jusan Mobile» JSC’s Policy implementation in the field of quality provides for the reputation of a reliable, beneficial partner and supplier of high-quality telecommunication services, and forms the long-term relationships with clients in the modern conditions of the telecommunication market demonopolization.    

The "Jusan Mobile" JSC quality is available to all parties concerned